Cancellation policy

Skimo.in Pre-order Cancellation Policy

Products marked as Pre-order or Available by special order are not held in our regular inventory. These products are sourced through periodic consolidated orders placed with our suppliers.

Estimated delivery

The expected delivery period shown on the product page or at checkout is an estimate, not a guaranteed delivery date. Supplier availability, international shipping, customs clearance and circumstances outside our control may affect delivery times. We will inform you if we become aware of a significant delay.

Payment

The amount and payment schedule displayed at checkout apply to your order. By completing the purchase, you authorize Skimo.in to collect the displayed payment according to those terms.

Customer cancellations

You may request cancellation before we confirm or place the order with our supplier. Once the supplier order has been confirmed or placed, cancellation may not be possible. We will review any later cancellation request individually and advise whether the supplier order can still be cancelled.

Cancellation by Skimo.in

If the product becomes unavailable or we cannot fulfil the preorder, you may choose a suitable alternative or receive a full refund to the original payment method.

Returns after delivery

Once delivered, returns and exchanges are governed by our Refund Policy. Restrictions relating to personal safety equipment, skis, snowboards and ski boots continue to apply.

Contacting us

To request a cancellation or check the status of a preorder, reply to your order-confirmation email or contact us through the Skimo.in contact page. Please include your order number.